What does a Target Operating Model (TOM) look like when tailored to specific industries?

These examples show how TOM can address unique challenges and deliver meaningful results.

In finance, an institution integrates compliance into customer service workflows.

By redesigning processes and embedding technology, it ensures regulatory standards are met without disrupting the customer experience.

A RETAIL CHAIN restructures its supply chain and store operations to improve delivery times, reduce stockouts, and provide a consistent customer experience.

This enables the business to scale operations smoothly while meeting customer expectations.

In HEALTHCARE, a hospital network standardises care protocols and administrative workflows across multiple sites.

Patients benefit from reduced wait times, seamless care continuity, and an overall improved experience.

A MANUFACTURING firm creates a unified operational model for quality control and resource allocation.

This ensures production consistency, reduces costs, and enhances product quality across facilities.

These examples illustrate the flexibility of TOM — it’s not a one-size-fits-all solution.

Instead, it adapts to the specific needs of each sector, addressing challenges and enabling organisations to achieve their strategic objectives.

Is your organisation ready to explore what a tailored TOM could achieve? Learn more about applying TOM principles here:

The Sixsess Consultancy “Insights” Blog:

Or our more detailed “Guides” section:

and/or join us on one of our residential courses or call us to arrange your own organisation’s bespoke in-house:

Target Operating Model Course:

Barry Eustance
Principal Consultant
The Sixsess Consultancy
Tel:023 8212 1891
Email: clientservices@sixsess.org

Chris Fox , of StratNavApp.com, our Strategic Partner, explains how TOM fits into a strategy here: