Turning Around An Organisational Culture That No Longer Is Relevant to Its Customers" (Part 3 of 3)
Part 3: Realising and Maintaining the Change
The culmination of turning around an organisational culture is the execution of the strategic plan and its maintenance.
Transparent communication of the plan, alongside setting clear, measurable objectives, allows for tracking progress and adjusting as needed.
Celebrating early successes can galvanise the workforce and demonstrate the tangible benefits of cultural realignment towards customer satisfaction.
Yet, the enduring success of this transformation hinges on embedding the customer-first philosophy into the organisation’s core.
Ongoing education, aligning performance metrics with customer satisfaction, and establishing continuous feedback loops are instrumental.
Leadership’s unwavering commitment to these principles ensures that the shift is not a temporary fix but a permanent evolution.
Through persistent effort and dedication, the organisation can not only realign its culture with customer expectations but also secure its position as a customer-focused leader in its field.
What’s your view? Please DO comment below.
Barry Eustance CMgr MCMI
Kotter Change Leader Certified
Principal Consultant – The Sixsess Consultancy
Empowering Clients to Seize Opportunity from Change
